K-Tron Download Help Center

The following information is provided to help you resolve common download problems.

If you are still experiencing difficulties, please contact us.

Select a topic below for more information:

  • Download will not start
  • Saving Download
  • Corrupt or incomplete Downloads
  • Helper Applications
  • Download Speed and Accelerator Programs
  • Executable Files

 

Download will not start

As a security precaution, some browsers disable automatic downloads. In most of these cases, a "security bar" may appear at the top of the browser window informing you a download has been blocked. To continue the download, click the security bar and select the option to allow the download.

If you do not see the security bar and the download is still being blocked, adding "ktron.com" (with no www) to your trusted site list often fixes the problem.

For Internet Explorer:

  1. Go to > Tools > Internet options > Security tab > and select the "Trusted sites" section.
  2. Now click the "Sites" button.
  3. Type in "ktron.com" with no "quotes" and no "www".
  4. Uncheck the checkbox at the bottom that says, "require server verification..."
  5. Click Close > click OK.
  6. Click your browser's back button and click on the Download Now link again.

For Firefox:

  1. Go to > Tools > Options > Security tab
  2. Now click the "Exceptions" button.
  3. Type in "ktron.com" with no "quotes" and no "www".
  4. Click Allow > click Close > click OK.
  5. Click your browser's back button and click on the Download Now link again.